Troubleshooting
Problem
After upgrading the IBM Foundational Services (Common Services) operator Version 3.19.9+ to 3.20+, the Platform Navigator operator failed to complete the update.
- Upgrading from Common Services 3.19.9 and above to Common Services version 3.20.x, 3.21.x and 3.22.x is not supported.
- You can upgrade from Common Service 3.19.9 and above directly to Common Services version 3.23.X.
- Rollback of IBM Foundational Service operators is supported. You will run into a similar issue.
Symptom
The Cloud Pak for Integration operator `Platform navigator' waiting on the Zen operator to complete the installation and might see a missing Rollback flag in the logs
Waiting for Zen to install. This can take up to 30 minutes, please wait.
The ZenService object in the [stg-cp4i-cmn] namespace is being fulfilled.
The ZenService status is [Rollback operation is requested from 4.8.7 to 4.7.1 but the acceptRollback flag is not set to True
Error found in prep_playrun.yaml from zen-ansible-utils].
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8QTD","label":"IBM Cloud Pak for Integration"},"ARM Category":[{"code":"a8m0z0000001hogAAA","label":"Common Services"}],"ARM Case Number":"TS014024266","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoRRAA0","label":"Administration-\u003EUpgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hBR2AAM","label":"Other-\u003ECloudPak4Automation Platform-\u003EFoundation Services-\u003EZen Service"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2024
UID
ibm17032559