Troubleshooting
Problem
Creation of a document using the FileNet Administration Console for Content Platform Engine (ACCE) with content sized more than about 370MB or uploads of multiple documents with a total content size of more than about 370MB can cause the Content Platform Engine (CPE) pod to be evicted due to insufficient memory or out of disk space for ephemeral storage.
Symptom
Creation of large document using ACCE can present an error like this indicating the connection to the CPE was lost:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"ARM Category":[{"code":"a8m0z000000bpDjAAI","label":"ACCE"},{"code":"a8m0z0000001h6UAAQ","label":"Container"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.5.10;5.5.11"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGLW6","label":"IBM Content Foundation"},"ARM Category":[{"code":"a8m0z000000bpDjAAI","label":"ACCE"},{"code":"a8m0z0000001h6UAAQ","label":"Container"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.5.10;5.5.11"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m0z0000001iUBAAY","label":"Use-\u003EFNCM App Usage"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"22.0.2;23.0.1"}]
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Document Information
Modified date:
28 April 2025
UID
ibm17031218