How To
Summary
Customers can increase the turnaround time on your cases and assist EIS support in advance of reporting issues to our team by generating HAR network captures on their browsers.
Objective
When problems are encountered within the application on any of our supported browsers, we ask that you please generate & capture the HAR trace of the problematic issues and attached the save HAR file to the salesforce case.
Generating a HAR file in the EIS support browsers are easy to do, they are used to gather performance data from web browsers and can pin-point server errors. Attaching a HAR file to an IBM Support ticket helps expedite the resolution. In addition to capturing header objects and response calls that are generated by a web page, HAR files also capture the length of time it takes to complete the following actions:
* Length of time that it takes to connect to the server.
* Length of time to gather DNS information.
* Length of time that it takes to transfer assets from the server to the browser.
* Length of time that an object takes to be requested.
Steps
The following sections describe the steps needed to generate a HAR file with the browsers that are supported by the Environmental Intelligence Suite.
Generating a HAR file with Google Chrome
1. Go to the web page that you're experiencing issues with.
2. From the menu in the toolbar, select More Tools > Developer Tools.
3. Click the Network tab.
4. Select the Preserve log option.
5. Click the record button.
6. Record log by selecting the red circle at the top left of the Networks tab.
7. Refresh the page. After the page is fully loaded, click the Console tab and right-click inside the contents of the tab.
8. Click Save as and name the file.
9. Select the Network tab and right-click the contents. Select Save HAR with content.
10. Attach both the HAR file and any log files to the support ticket.
Generating a HAR file with Mozilla Firefox
1. Go to the web page that you're experiencing issues with.
2. From the menu in the toolbar, select More tools > Web Developer Tools.
3. Click the Network tab.
4. Select the Persist Logs option.
5. Refresh the page and allow Firefox to record the browser-website interaction.
6. After the page is fully loaded, right-click the contents of the tab and select Save All As HAR.
7. Click the Console tab and right-click inside the contents of the tab.
8. Click Select all and copy the message to a text editor.
9. Attach both the HAR file and the log files to the support ticket.
Generating a HAR file with Microsoft Edge (Chromium version)
1. Go to the web page that you're experiencing issues with.
2. From the menu in the toolbar, click More Tools > Developer Tools or press the Ctrl+Shift+I keys on your keyboard.
3. Click the Networks panel tab and select Preserve logs option.
4. Within the Networks panel tab, also select the clear network log option.
5. Toggle the Stop/Record Network log to Start/Stop the Capture.
6. Refresh the page.
7. Click the Export as HAR icon and download all HAR content in the file.
8. Click the Console tab and look for any reported errors or warnings. If errors are shown, right-click on the console errors and select Copy all.
9. Attach both the HAR file and the log file to the support ticket.
Generating a HAR file in Safari
1. Open Safari.
2. In Safari, go to the webpage in question.
3. Enable Developers Tool: Safari > Setting>Advanced > Click Show Develop menu in menu bar.
4. Select Develop in menu > Show Web Inspector > Select Network tab.
5. Within the Networks tab, click on the "hamburger stack" icon and select Preserve logs option.
6. Refresh the page and allow Safari to record the browser-website interaction.
7. Once the page is loaded, click on Export on the top right in the window of the Network tab.
8. Select the Console tab and screen capture the errors.
9. Attach the HAR and console screenshot files to the support ticket.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
10 January 2024
UID
ibm17031107