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sftp backup of APIC Mgmt fails with - Uploading backup using protocol sftp failed. Please check protocol parameters

Troubleshooting


Problem

SFTP backup for management subsystem in an OVA / VM deployment fails with the following error which has been formatted for readability:
$ kubectl logs pod/ibm-apiconnect-<pod_name> -n <namespace_where_APIC_is_deployed>
  {"level":"error",
    "ts":1664751426.8194463,
    "logger":"controllers.ManagementBackup",
    "msg":"SFTP: Management backup upload failed",
    "managementbackup":"default/mgmt-backup-hdhfs",
    "scriptOutput":"","error":"Uploading backup using protocol sftp failed. Please check protocol parameters\n",
    "stacktrace":"github.ibm.com/velox/apiconnect-operator/ibm-apiconnect/controllers/management%2eapiconnect.(*ManagementBackupReconciler).ReconcileBackup\n\t/workspace/ibm-apiconnect/controllers/management.apiconnect/managementbackup_controller.go:387\ngithub.ibm.com/velox/apiconnect-operator/ibm-apiconnect/controllers/management%2eapiconnect.(*ManagementBackupReconciler).Reconcile\n\t/workspace/ibm-apiconnect/controllers/management.apiconnect/managementbackup_controller.go:180\nsigs.k8s.io/controller-runtime/pkg/internal/controller.(*Controller).reconcileHandler\n\t/go/pkg/mod/sigs.k8s.io/controller-runtime@v0.6.3/pkg/internal/controller/controller.go:244\nsigs.k8s.io/controller-runtime/pkg/internal/controller.(*Controller).processNextWorkItem\n\t/go/pkg/mod/sigs.k8s.io/controller-runtime@v0.6.3/pkg/internal/controller/controller.go:218\nsigs.k8s.io/controller-runtime/pkg/internal/controller.(*Controller).worker\n\t/go/pkg/mod/sigs.k8s.io/controller-runtime@v0.6.3/pkg/internal/controller/controller.go:197\nk8s.io/apimachinery/pkg/util/wait.BackoffUntil.func1\n\t/go/pkg/mod/k8s.io/apimachinery@v0.21.3/pkg/util/wait/wait.go:155\nk8s.io/apimachinery/pkg/util/wait.BackoffUntil\n\t/go/pkg/mod/k8s.io/apimachinery@v0.21.3/pkg/util/wait/wait.go:156\nk8s.io/apimachinery/pkg/util/wait.JitterUntil\n\t/go/pkg/mod/k8s.io/apimachinery@v0.21.3/pkg/util/wait/wait.go:133\nk8s.io/apimachinery/pkg/util/wait.Until\n\t/go/pkg/mod/k8s.io/apimachinery@v0.21.3/pkg/util/wait/wait.go:90"}

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"ARM Category":[{"code":"a8m50000000CeBqAAK","label":"API Connect-\u003EManagement and Monitoring (MM)-\u003EBackup\/restore"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0.1;10.0.5"}]

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Document Information

Modified date:
05 September 2023

UID

ibm17030658

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