Preparing customer firewalls and proxies for the upcoming infrastructure changes on IBM Electronic Fix Distribution / IBM Fix Central system

Notification

Risk classification

HIPER (High Impact and/or Pervasive)

Risk categories

Function Loss

Subcategories for Informational notifications

Download SW & Drivers

Affected Domain

IBM Electronic Fix Distribution (EFD) / IBM Electronic Customer Care (ECC) / IBM Fix Central

Abstract

After November 04th, 2023, IBM will change the public IP addresses for the EMEA IBM download servers listed below. Customer action might be required to ensure uninterrupted downloads.

Public internet IP address and hostnames are changing for the IBM servers that support internet delivery of fixes and updates for customer system's software, hardware, and operating system.

This change pertains to all operating systems supported by IBM Electronic Fix Distribution (EFD) / IBM Fix Central system.

Customer action may be required to ensure uninterrupted fix delivery services.

Description

In support of IBM network infrastructure improvements in EMEA , after 20th October 2023 , public IP addresses will change for the EMEA IBM download servers listed below. Any applications using an IP address will be updated. Hostnames will remain the same. Firewall rules may require an update to permit access, even though the applications use a hostname.

Recommended Action

Firewall

Ensure as soon as possible that the following DNS names and ports are open on your firewall. If these connections are NOT currently allowed then you must create new firewall rules that allow them to flow - do NOT change or remove existing firewall rules at this point.

Note 1: IP addresses are subject to change. Use DNS names whenever possible.

Note 2: Existing connections to the legacy IBM servers should NOT be blocked because a separate communication will be sent when they are sunset. After that point in time you can remove obsolete firewall rules.

Existing Hostnames	Old IP address	New IP address	Protocol	Ports
delivery01-bld.dhe.ibm.com	129.35.224.101	170.225.119.156	HTTPS	443
			FTPS	20,21,65024-65535
			SFTP	22
delivery01-mul.dhe.ibm.com	129.35.224.102	170.225.119.157	HTTPS	443
			FTPS	20,21,65024-65535
			SFTP	22
delivery03.dhe.ibm.com	129.35.224.18	170.225.119.161	HTTPS	443
			FTPS	20,21,65024-65535
delivery03-bld.dhe.ibm.com	129.35.224.103	170.225.119.162	HTTPS	443
			FTPS	20,21,65024-65535
delivery03-mul.dhe.ibm.com	129.35.224.113	170.225.119.163	HTTPS	443
			FTPS	20,21,65024-65535
delivery04.dhe.ibm.com	129.35.224.105	170.225.119.167	HTTPS	443
			FTPS	20,21,65024-65535
			SFTP	22
delivery04-bld.dhe.ibm.com	129.35.224.104	170.225.119.166	HTTPS	443
			FTPS	20,21,65024-65535
			SFTP	22
delivery04-mul.dhe.ibm.com	129.35.224.115	170.225.119.169	HTTPS	443
			FTPS	20,21,65024-65535
			SFTP	22
deliverycb-bld.dhe.ibm.com	129.35.224.117	170.225.119.153	HTTPS	443
			FTPS	20,21,65024-65535
deliverycb-mul.dhe.ibm.com	129.35.224.118	170.225119.154	HTTPS	443
			FTPS	20,21,65024-65535

Proxy server

If your machine does NOT have direct Internet access with your network configuration then you must make sure that your proxy server is correctly configured to allow these aforementioned connections to flow.

Questions & Answers

Q1) Am I impacted by this change ?

A1: The ability to download fixes from IBM may be impacted by this change under certain conditions such as:

You are using Secure FTP protocols to download fixes such as SFTP or FTPS
You are ordering fixes with dynamic content such as dynamic ISO images
You are ordering newly published fixes or fixes that are under US export control restriction

Q2) Which systems can be impacted by this change ?

A2: The following fix acquisition systems/tools can be impacted by this change:

IBM Fix Central website
IBM Installation Manager tool
Hardware Management Console (HMC) appliance
IBM i Send Program Temporary Fix Order (SNDPTFORD) command
IBM Tools Center suite
IBM Bootable Media Creator (BoMC) utility
IBM UpdateXpress System Pack Installer utility
IBM Systems Director
IBM Electronic Service Agent
IBM Tape Diagnostic Tool (ITDT)
IBM TS3000 System Console (TSSC)

Q3) Are new internal IBM IPs available ?

A3: New Internal IBM IP addresses ,which may be required after October 20th 2023 to connect to the EMEA download severs, are available in the following location :https://ibm.ent.box.com/file/1300165703839

Q4) Which operating systems can be impacted by this change ?

A4: All operating systems supported by IBM Electronic Fix Distribution (EFD) / IBM Fix Central system, including but not limited to:

AIX
Caldera Open Linux
DOS
FreeBSD
HPUX
i5/OS
IBM i
Inspur K-UX
iOS
IRIX
Linux
macOS
Novell Netware
OS/2
OS/400
Red Hat Linux
SCO
Solaris
SUSE Linux
Symbian
Turbolinux
Ubuntu
VMware
Windows
z/OS
z/VM

Q5) Who can I contact if I need further information ?

A5: jpsouza@br.ibm.com

Date first published

08 September 2023

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