Troubleshooting
Problem
Switching the LOG_LEVEL for CNEA pods to TRACE, DEBUG or "10" ensures either the ServerSerial or Identifier is logged. This enables Omnibus events to be traced through the pods. The exception is the Ingestion Service.
Symptom
- Edit the deployment for the Ingestion service and change LOG LEVEL to 10
- Send events through the gateway = by either inserting new events or updating ScopeID on old events
- Check the Ingestion service logs for the ServerSerial of the events
- The ServerSerial for the events is not in the logs.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m0z0000001jZTAAY","label":"NOI Netcool Operations Insights-\u003ECNEA Cloud Native Event Analytics"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
08 May 2025
UID
ibm17028486