IT44379: SYSTEM LOGS NOT UPLOADED ALTHOUGH STORAGE INSIGHTS TASK SHOWS SUCCESS

APAR status

• Closed as program error.

Error description

• After selecting to collect and upload system logs for a storage
  device to a support case, Storage Insights shows successful
  completion for the task.  However, the logs were never uploaded
  to the support case.
  
  dcm error UPLOAD_SYSTEM_LOGS No primary collector found for
  device <system_uuid> on tenant <tenant_uuid>. Can't start task.
  
  tcks info Update ticket returning with status SUCCESS
  
  tcks info Device log collection returning with status. SUCCESS
  
  tcks info Ticket <ticket_#> Ticket update request submitted
  successfully.
  

Local fix

• None.  Collect and upload logs directly from the storage device.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, after selecting to collect and upload   *
  * system logs for a storage device to a support case, Storage  *
  * Insights shows successful completion for the task.  However, *
  *                                                              *
  * the logs were never uploaded to the support case.            *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels