Troubleshooting
Problem
Log activity events can be exported into either xml or csv format in the user interface. However, QRadar can run one export at a time, and all other exported are queued. The queued exported are executed by QRadar in the order that they are submitted.
The user can opt to be notified by email when their specific export completes. However, there is no indication in the UI of which export is running.
The following data can assist with troubleshooting which export is active, which are queued, and when they are complete.
Symptom
This is the dialog with options when starting an export and no other export is running:
This is the dialog received when attempting to start an export when another export is already running:
Followed by dialog:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSV4BL","label":"IBM QRadar"},"ARM Category":[{"code":"a8m0z000000cwtEAAQ","label":"Log Activity"}],"ARM Case Number":"TS013601717","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSTZMA","label":"QRadar Appliance Hardware"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
03 November 2023
UID
ibm17012041