Troubleshooting
Problem
QRadar upgrade fails from 7.3.3 to 7.4.x or 7.5.x with: "ERROR: [pretest] [QRADAR-NNNN] The backup repository path must contain a valid directory. The directory you specify must be one of: /store/backup/*, /mount/*, /mnt/*, /home/*."
Symptom
Error trace:
ERROR: [pretest] [QRADAR-NNNN]
The backup repository path must contain a valid directory. The directory you specify must be one of: /store/backup/*, /mount/*, /mnt/*, /home/*.
[ERROR](testmode) Pretest failed: "/media/updates/scripts/QRADAR-9791.install --mode pretest"
[ERROR](testmode) Failed pretests
[ERROR](testmode) Pre Patch Testing shows a configuration issue. Patching this host cannot continue.
[INFO](testmode) Waiting for hostcontext to fully start
[INFO](testmode) Set AIO-XXXX-01 status to 'Patch Test Failed'
[ERROR](testmode) Patching can not continue
Status Summary of Hosts
+-----------+-----------------+
|Hostname |Status |
|-----------+-----------------|
|AIO-XXXX-01|Patch Test Failed|
+-----------+-----------------+
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSV6AU","label":"IBM Security QRadar SIEM Console Software 31xx"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.3.3;7.4.0;7.5.0"}]
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Document Information
Modified date:
31 July 2023
UID
ibm17011729