Troubleshooting
Problem
After a Log Source is configured, or after a Log Source in error status is selected, receive error message: "There appears to be a configuration issue with the provider connection."
Symptom
In
/var/log/qradar.log error "configuration issue with the provider connection" can be seen:
[ecs] [SFTP Provider Protocol Provider Thread: class com.q1labs.semsources.sources.remote.transferprotocol.sftp.SFTPProvider103] com.q1labs.semsources.sources.remote.RemoteStreamSource: [ERROR] [NOT:0070003100][{CONSOLE}/- -] [-/- -]There appears to be a configuration issue with the provider connection 'class com.q1labs.semsources.sources.remote.transferprotocol.sftp.SFTPProvider103'.
[ecs] [SFTP Provider Protocol Provider Thread: class com.q1labs.semsources.sources.remote.transferprotocol.sftp.SFTPProvider103] com.q1labs.semsources.sources.remote.RemoteStreamSource: [INFO] [NOT:0000006000][{CONSOLE}/- -] [-/- -]Provider 'class com.q1labs.semsources.sources.remote.transferprotocol.sftp.SFTPProvider103' stopped.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]
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Document Information
Modified date:
10 July 2023
UID
ibm17010899