Troubleshooting
Problem
License pool allocation displays N/A for one or more managed hosts.
Symptom
- On the navigation menu, click Admin.
- In the System Configuration section, click System and License Management.
- From the Display list, select Licenses.
- Click License Pool Management.
- Displayed is one or more hosts with N/A for average EPS value:
Alternatively, you might see an error in
/var/log/qradar.error:
grep -i accumulator /var/log/qradar.error
[accumulator_rollup.accumulator_rollup] [accumulator_rollup.accumulator_rollup] com.q1labs.frameworks.core.ThreadExceptionHandler: [ERROR] [NOT:0000003000][{CONSOLE}/- -] [-/- -]Exception was uncaught in thread: accumulator_rollup.accumulator_rollup
[accumulator_rollup.accumulator_rollup] [accumulator_rollup.accumulator_rollup] java.lang.NullPointerException
(..)
[accumulator.accumulator] [AccumulationService] com.q1labs.cve.accumulation.AggregationService.events: [ERROR] [NOT:0000003000][{CONSOLE}/- -] [-/- -]Unable to create aggregator for view:10058 [accumulator.accumulator] [AccumulationService] java.lang.NullPointerException
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"},{"code":"a8m0z000000cwtiAAA","label":"Performance"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5.0"}]
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Document Information
Modified date:
30 June 2023
UID
ibm17005653