Troubleshooting
Problem
Importing folders from a deployment archive in IBM Cognos Analytics crashes java.exe.
Import fails after importing some content. Usually, importing one folder succeed.
Symptom
Content Manager java.exe process disappears after some time. No dump files are created in bin64 folder.
CM fail-over occurs but import fails without completing.
Windows log an Application Error event for java.exe:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6YAAS","label":"Install-\u003EContent Manager"}],"ARM Case Number":"TS012735045","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.2.4"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 January 2026
UID
ibm17004733