Troubleshooting
Problem
A WinCollect upgrade on QRadar ends with a "patch succeeded" message, but the WinCollect version on QRadar still is not updated.
Installation example output:
Patch Report for 192.x.x.x, appliance type: 3199
hostname : patch test succeeded.
hostname : patch succeeded.
Symptom
- Log in to QRadar GUI.
- From the upper left menu, open the About page.
- Use the Search function in your browser (usually by pressing CTRL+F or similar). Search for wincollect.
Read the line that mentions AGENT-WINCOLLECT, what does the date section after the version (7.4 or 7.5) say - is it a recent version, or an old version of Wincollect? The format is <yyyymmdd><build version>.
- If the date and build numbers did not change after the upgrade, then you might be affected by the issue described in this article.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"TS012993528","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
21 July 2023
UID
ibm17004279