Troubleshooting
Problem
Automation Document Processing documents fail to process, returning a status of Error. This failure occurs with low-quality documents or documents processed concurrently with low-quality documents. The failure occurs only on deployments with OCR engine 2 enabled.
Symptom
A check of the system shows that the wdu-runtime pod restarted.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hAKKAA2","label":"Use-\u003EADP App Usage"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"23.0.1"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
15 June 2023
UID
ibm17002593