Troubleshooting
Problem
Offenses in QRadar are not escalated to IBM Security QRadar SOAR or Cloud Pak for Security because of a problem with the QRadar event collector service stating:
"Status Conflict".
Symptom
Offenses are not escalated and cases are not created.
The Status tab might return a conflict as mentioned in Troubleshooting IBM QRadar SOAR Plug-in app
The plug-in's app.log might report a conflict status.
[DEBUG] [APP_ID:2706] [NOT:0000006000] Connection test status: {"created_by":"6c78b189-1c82-4464-946f-bcc3eaea22b1","created":1681918259175,"name":"Resilient Connection Test Task","error_message":null,"modified":1681918275424,"error_code":null,"started":1681918259175,"id":490,"completed":1681918266077,"status":"CONFLICT"}
Document Location
Worldwide
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Document Information
Modified date:
30 June 2023
UID
ibm16999965