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JOBMAN.exe failure on Windows caused FTA unlink

Troubleshooting


Problem

FTA on windows is linked but showing as agent down.

Symptom

TWSMERGE.log
12:48:XX XX.XX.XXXX|MAILMAN:+ AWSBCV035W Mailman was unable to link to workstation: MASTER; the messages are written to the PO box.
12:48:XX XX.XX.XXXX|MAILMAN:+ 
12:48:XX XX.XX.XXXX|BATCHMAN:AWSBDY103I Received command MY:UNLINK for run number 2897 for workstation MASTER from workstation FTA.
12:48:XX XX.XX.XXXX|BATCHMAN:Workstation MASTER State is being changed: UNSETTING: LINKED=TCP
12:49:XX XX.XX.XXXX|JOBMAN:+ 
12:49:XX XX.XX.XXXX|JOBMAN:+ AWSBIK007E Error receiving data ../../src/jobman/monitor.c:373 error = Unknown error. : 10053.
12:49:XX XX.XX.XXXX|JOBMAN:+ 
12:49:XX XX.XX.XXXX|JOBMAN:AWSBIK006E Error sending data ../../src/jobman/monitor.c:253 error = Unknown error. : 10053.
12:49:XX XX.XX.XXXX|BATCHMAN:* 
12:49:XX XX.XX.XXXX|BATCHMAN:* AWSBHT087E Batchman has determined that jobman has failed with the following exit code: Stopped AWSDFD073I with exit code255.
12:49:XX XX.XX.XXXX|BATCHMAN:* 
12:49:XX XX.XX.XXXX|BATCHMAN:AWSBHT032I Workstation FTA is now inactive, no jobs will be scheduled.
Following error on the stdlist/yyyy.mm.dd twsuser log. The name of the log should be the twsuser (instance owenr) on the FTA, however its process name is UNKNOWN:
AWSDEZ003E **ERROR**(cpu secs 0)
The local DA can not be linked too:
2023-02-02 19:27:52.430+11:00|3564|8780|DA|AWSITA081E The agent can not send the resource information to "https://MDM:31116/JobManagerRESTWeb/JobScheduler/resource". The error is: "AWSITA245E An error occurred getting the response of the HTTP request. The error is "CURL error 35".".
AWSITA081E The agent can not send the resource information to "https://MDM:31116/JobManagerRESTWeb/JobScheduler/resource". The error is: "AWSITA245E An error occurred getting the response of the HTTP request. The error is "CURL error 35".".

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGSPN","label":"IBM Workload Scheduler"},"ARM Category":[{"code":"a8m0z000000GnnSAAS","label":"Product Operations-\u003EIWS-\u003EJOBMAN"}],"ARM Case Number":"TS011979433","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.4.0"}]

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Document Information

Modified date:
31 May 2023

UID

ibm16999575