IBM Support

QRadar: Setup fails in Google Cloud with error "The file or folder doesn't exist"

Troubleshooting


Problem

When a new appliance is deployed from the Google Cloud Marketplace, administrators can run into an issue where the installation setup process fails due to a missing symlink.

Symptom

Administrators who run sudo /root/setup_mh <appliance_type_id> encounter the following error message:
"The file or folder doesn't exist"

Document Location

Worldwide

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Document Information

Modified date:
09 June 2023

UID

ibm16998803