IBM Support

QRadar: Application migration fails caused by existing app data on target host

Troubleshooting


Problem

While migrating QRadar applications (from apphost to console or console to apphost), you can see an error if the target host has application data from previous application migrations.

Symptom

  • Clicking "Migrate to [Console][Apphost]", a warning might be displayed:
    There is already app data on the target host
  • The migration process stops at Stage 3 in System and License management:
    Stage 3 of 8: Migrating app data 5 of 10 to target host
  • In /var/logqradar.log, the following error can be observed:
    [hostcontext.hostcontext] [pool-2-thread-3] com.ibm.si.application.migration.tasks.StartAppMigrationTask: [ERROR] [NOT:0000003000][<IP>/- -] [-/- -]An error occurred while attempting to execute task to perform migration of type [console]: [com.ibm.si.application.migration.exception.AppMigrationMigrateDataException: There was a problem transferring app data. [Status of transfer to destination [/store/docker/volumes/qapp-2303] is [ERROR] Status code: [24] Metadata: [Process exited with an error: 24 (Exit value: 24)]]]
    [hostcontext.hostcontext] [pool-2-thread-3] com.ibm.si.application.migration.exception.AppMigrationMigrateDataException: There was a problem transferring app data. [Status of transfer to destination [/store/docker/volumes/qapp-XXXX] is [ERROR] Status code: [24] Metadata: [Process exited with an error: 24 (Exit value: 24)]]
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.application.migration.AppMigrationServiceImpl.migrateAppData(AppMigrationServiceImpl.java:803)
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.application.migration.tasks.StartAppMigrationTask.performStandardAppMigration(StartAppMigrationTask.java:208)
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.application.migration.tasks.StartAppMigrationTask.runTask(StartAppMigrationTask.java:97)
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [hostcontext.hostcontext] [pool-2-thread-3]    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:522)
    [hostcontext.hostcontext] [pool-2-thread-3]    at java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [hostcontext.hostcontext] [pool-2-thread-3]    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
    [hostcontext.hostcontext] [pool-2-thread-3]    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    [hostcontext.hostcontext] [pool-2-thread-3]    at java.lang.Thread.run(Thread.java:825)
    [hostcontext.hostcontext] [pool-2-thread-3] Caused by:
    [hostcontext.hostcontext] [pool-2-thread-3]    java.lang.Exception: Status of transfer to destination [/store/docker/volumes/qapp-XXXX] is [ERROR] Status code: [24] Metadata: [Process exited with an error: 24 (Exit value: 24)]
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.application.migration.AppMigrationVoltranService.waitForMigrationToComplete(AppMigrationVoltranService.java:172)
    [hostcontext.hostcontext] [pool-2-thread-3]    at com.ibm.si.application.migration.AppMigrationServiceImpl.migrateAppData(AppMigrationServiceImpl.java:799)

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]

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Document Information

Modified date:
01 June 2023

UID

ibm16997951