IBM Support

IBM Call Home IP Addresses Are Changing on 1 March 2024 (formerly 30 May & 19 September 2023) - Action Required To Ensure Continuing Functionality

Flashes (Alerts)


Abstract

Public internet IP addresses are changing for the IBM servers that support Call Home and electronic download of fixes for IBM FlashSystem and Storage Virtualize products on 1 March 2024.

IMPORTANT: The new IP addresses are different to those previously announced for May and September 2023.

Customer action may be required to ensure uninterrupted Call Home and fix delivery services.

Content

New network connections between your machine and IBM servers are required to keep your ability to perform Call Home and download fixes. If you have a firewall in your network, you might need to make changes to allow the new connections.  You need to configure your system to use a Domain Name Server (DNS).

Recommended Action

Firewall

IP addresses for esupport.ibm.com are changing.

Ensure as soon as possible that the following DNS names, IP addresses, and ports are open on your firewall. If these connections are NOT currently allowed, then you must create new firewall rules that allow them to flow.  Add firewall rules for ALL new IP addresses. Even the IP addresses not enabled until after 2023. Do NOT change or remove existing firewall rules.

Note 1: IP addresses are subject to change. Use DNS names whenever possible.
Note 2: Applies to protocols HTTPS (port 443)

The following IP addresses will replace all previous esupport.ibm.com DNS entry on 1 March 2024

  • 192.148.6.11
  • 2620:1f7:c010:1:1:1:1:11

Additional Change 30 June 2024

As of 30th June 2024, the callhome servers will no longer accept connections directed to an IP address entry.    All callhome connections must connect to esupport.ibm.com using DNS.  Therefore, customers must configure a DNS server on their Storage Virtualize device before this date.

This is critical to protect Call Home assets' data privacy, improve the IBM Call Home IT infrastructure security posture, avoid the chance client systems connecting to the static IP address are tracked and targeted, and allow IBM to offer a solution that is operational nearly 100% of the time. IBM will be retiring the use of Static IP address access to IBM Call Home services on November 1, 2024, allowing clients one full year to migrate and test their DNS network configuration support. All clients using Call Home should utilize DNS within our products or an appropriate corporate firewall/proxy server configuration to reference esupport.ibm.com and www-945.ibm.com Call Home services, instead of relying upon and configuring static IP addresses.

The following IP addresses will be removed from the esupport.ibm.com DNS entry on 1 March 2024

Host name

Old IP addresses
(IPv4 and IPv6)
esupport.ibm.com
129.42.54.189
2620:0:6c4:200:129:42:54:189
Already decommissioned in May 2023

esupport.ibm.com

129.42.56.189
2620:0:6c4:200:129:42:56:189

esupport.ibm.com

129.42.60.189
2620:0:6c4:200:129:42:60:189
esupport.ibm.com 129.42.21.70
2607:f0d0:3901:33:129:42:21:70

DNS Configuration

If DNS is already configured on your IBM FlashSystem or Storage Virtualize system no further changes are required on this system.

If DNS is not configured on your IBM FlashSystem or Storage Virtualize system you will need to configure a DNS server to ensure that your system can continue to use Call Home and associated services:

Using the management GUI navigate to Settings > System > DNS

Alternatively, if using the command-line interface enter the following command:  

mkdnsserver [-name name]
            –ip ipaddr

Proxy server

If your machine does NOT have direct Internet access with your network configuration, then you must make sure that your proxy server is correctly configured to allow these previously mentioned connections to flow.

 

[{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"ST3FR9","label":"IBM FlashSystem 5x00"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSA76Z4","label":"IBM FlashSystem 7x00"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"STSLR9","label":"IBM FlashSystem 9x00"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"STPVGU","label":"SAN Volume Controller"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}]},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"STHGUJ","label":"IBM Storwize V5000"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"ST3FR7","label":"IBM Storwize V7000"},"ARM Category":[{"code":"a8m0z000000bqRSAAY","label":"Call Home"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
15 May 2024

UID

ibm16991259

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