Troubleshooting
Problem
Unable to download the navigator app after logging in to Maximo Mobile
Symptom
STEPS:
1) Install Maximo Mobile from Google play store app
2) Enter URL
3) Click Log In
RESULTS: On the Setting up page, navigator shows “Setting up (0%)”
Download error "An error occurred during the data download. View the log for more information. The app does not exist"
Diagnosing The Problem
Excerpt from Debug device log :
[ERROR]: [containerApp]: [JS-DisconnectedRESTConnection]: Request for /core/packages?workspaceId=hccbprod taking 15002 miliseconds
[ERROR]: [containerApp]: [DownloadController]: Download error: The app does not exist.
Collect log files from mobileapi and coreapi pods:
1) Reproduce the error to ensure it is logged
2) Login openshift web console
3) Go to Workloads->Pods
4) Select project <masinstid>-core
5) Search "coreapi", you may find 3 pods like screenshot
6) Click each pod
7) Go to Logs tab
8) Click download
Repeat 5-8, search for "mobileapi"
Resolving The Problem
Mobile api log shows error about mongo certificate
[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:XXXX),mas-mongo-ce.mas-mongo-svc.cluster.local:XXXX:
Restart the mobileapi pod to up the mongo certificate from trust store.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbH1AAK","label":"Mobility"}],"ARM Case Number":"TS012963064","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 May 2023
UID
ibm16989609