Troubleshooting
Problem
When refreshing a dataset against a SAS datasource, via ODBC, intermittently the BIBUS process crashes with the following error:
RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence. CCLUnknownError:0:Fatal:
Symptom
[cogaudit.log]
2023-02-21T10:06:51.228+0800 ERROR Audit.RTUsage.MS [asyncMonitorBaseThread-1] NA RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence. CCLUnknownError:0:Fatal:
2023-02-21T10:06:51.207+0800 ERROR Audit.Other.dispatcher.DISP.com.cognos.pogo.handlers.engine.ServiceLookupHandler [Thread-38] GGjqhdvl2G2jlhwl2s2yw9sMMM9q8MMCh929jC8w 3 NA 0.0.0.0 9300 866F6517E6FBEBD719D1889AFF601E7D36DC13BA76982CC397EDFD284B322328 GGjqhdvl2G2jlhwl2s2yw9sMMM9q8MMCh929jC8w_3_ DISP 12632 Request http://www.ibm.com/xmlns/prod/cognos/batchReportService/202008/.absoluteCCLUnknownError:0:Fatal: RSV-SRV-0042 Trace back:RSReportService.cpp(796): CCLUnknownError: CCL_CAUGHT: RSReportService::processImpl()RSReportServiceMethod.cpp(260): CCLUnknownError: CCL_RETHROW: RSReportServiceMethod::process(): asynchWait_RequestRSASyncExecutionThread.cpp(887): CCLUnknownError: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(345): CCLUnknownError: CCL_CAUGHT: RSASyncExecutionThread::runImpl(): asynchRun_Request Failure <messages><message><messageString>Server Error</messageString></message><message><messageString>RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence.</messageString></message></messages>;
[BIBUSTKServerMain.dmp]
Access violation error during:
04edbb1c 66c7a49b 68168440 0e98bd66 00000057 cogudasql!gnDestroyMemoryObject_dbg+0x1ad
04edbbdc 776a182c 75dd9f50 00000854 00000000 cogudaodbc35!sgiInitialize+0x4924b
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6nAAC","label":"Data Source"}],"ARM Case Number":"TS010530939","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.2.1"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 January 2026
UID
ibm16989399