Troubleshooting
Problem
Administrators who attempt to install WinCollect 10.1.4 or later can experience an issue where the installation cannot be completed due to a "WinCollect 10 Setup Wizard ended prematurely" error. This issue caused by a new virtual account feature added in WinCollect 10.1.4. To resolve this issue, you must install the WinCollect update from the command line on an elevated account.
Symptom
Administrators who attempt to install WinCollect 10 by double-clicking the MSI file receive the following error, "WinCollect 10 Setup Wizard ended prematurely" even when all fields are completed correctly.
Error message
Error message
Figure 1: Error message displayed when attempting to double-click the MSI file to update your WinCollect agent.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKMKU","label":"IBM QRadar on Cloud"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 May 2023
UID
ibm16988983