Troubleshooting
Problem
The java.lang.NullPointerException error is encountered when opening the target environment on Case administration client.
Symptom
In browser network trace, you can find the action ibmAccmRetrieveProductionTargetEnvironment causes the NullPointerException error.
GET /navigator/jaxrs/plugin?server=servername&designObjectStore=DOS&connectionDefName=target_env&plugin=ICMAdminClientPlugin&action=ibmAccmRetrieveProductionTargetEnvironment&desktop=bawadmin HTTP/2
In Navigator debug logs, you can find below errors.
[4/14/23 14:26:39:178 HKT] 000002e2 SystemOutO [04/14/23 14:26:39:178 HKT] 000002e2 SystemOut O CIWEB.ICMAdminClientPlugin Error: [bpmadmin@192.168.0.1] [REQUEST 16538]
com.ibm.casemgmt.config.ContentEngineHelper.getCaseOpsUserForConnDef()() [FNRPE2131090484E]Failed to get a JAAS Subject for RPC=pejb_getSystemConfigInfo.
Root cause:com.filenet.api.exception.EngineRuntimeException: The user is not authenticated.
com.ibm.casemgmt.config.ContentEngineHelper.getCaseOpsUserForConnDef()() [FNRPE2131090484E]Failed to get a JAAS Subject for RPC=pejb_getSystemConfigInfo.
Root cause:com.filenet.api.exception.EngineRuntimeException: The user is not authenticated.
[4/14/23 14:26:39:183 HKT] 000002e2 SystemOutO [04/14/23 14:26:39:181 HKT] 000002e2 SystemOut O CIWEB.ICMAdminClientPlugin Error: [bpmadmin@192.168.0.1] [REQUEST 16538]
com.ibm.ecm.icm.accm.services.RetrieveProductionTargetEnvironmentService.execute() ACCM service is throwing exception
java.lang.NullPointerException
com.ibm.ecm.icm.accm.services.RetrieveProductionTargetEnvironmentService.execute() ACCM service is throwing exception
java.lang.NullPointerException
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000LPqyAAG","label":"Design-\u003EBAW App Development-\u003ECase Manager"}],"ARM Case Number":"TS012384800","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"22.0.2"}]
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Document Information
Modified date:
10 May 2023
UID
ibm16988903