Question & Answer
Question
Unable to see attached documents from Email Listener application > Email processing view
Steps to reproduce:
1. Send an email to create an SR in email listener. Attach any file to this email
2. Check the SR that was created with the email listener, for example SR 1199
3. The attachment sent with email can be seen in the SR record > View Attachments window. This result is expected.
4. Go to the Email listener application and check the Email processing tab for the mail record that created SR 1199
5. Open this record and scroll down to the Attachments section.
Current results: there is no attachment there
Expected results: the attachment shows, since it's already showing in the SR record itself.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"ARM Case Number":"TS010463760","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 September 2025
UID
ibm16985887