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LDAP authentication not working getting an error AUTH006E: External authentication failed

Troubleshooting


Problem

The LDAP authenticate is not working for IBM Sterling Control Center through Sterling Secure Proxy.

Symptom

Getting error "AUTH006E: External authentication failed" trying to log on.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwWCAAY","label":"SEAS"}],"ARM Case Number":"TS012602189","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2.1;6.3.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6PNW","label":"IBM Sterling Secure Proxy"},"ARM Category":[{"code":"a8m0z000000cwWJAAY","label":"CONFIGURATION MANAGER"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
12 April 2023

UID

ibm16983372