Troubleshooting
Problem
In QRadar, most of the RPMs depend on other packages capabilities to work, and sometimes the RPM installation can fail due to its dependencies. The error returned is similar to the following: "Error: Package: PROTOCOL-XXX.noarch Requires: PROTOCOL-YYY >="
Symptom
For example, if an administrator tries to manually install the PROTOCOL-AmazonAWSRESTAPI-7.5-20220426150330 rpm with the yum command, the installation fails with the following error:
Error: Package: PROTOCOL-AmazonAWSRESTAPI-7.5-20220426150330.noarch (/PROTOCOL-AmazonAWSRESTAPI-7.5-20220426150330.noarch)
Requires: PROTOCOL-AmazonWebServices >= 7.5-20220301183129
Installed: PROTOCOL-AmazonWebServices-7.4-20210420162916.noarch (@/PROTOCOL-AmazonWebServices-7.4-20210420162916.noarch)
PROTOCOL-AmazonWebServices = 7.4-20210420162916
The error informs that the dependency PROTOCOL-AmazonWebServices with version 7.5-20220301183129 is needed to install the AmazonAWSRESTAPI protocol.Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 July 2023
UID
ibm16982911