IBM Support

Users are unable to access the Case Analyzer (CA) store in Administration Console for Content Platform Engine (ACCE) after they finish upgrading to Content Platform Engine (CPE) 5.5.8

Troubleshooting


Problem

Users are unable to access the CA store in ACCE after they finish upgrading to Content Platform Engine 5.5.8. Process Engine system log reports "Caused by: [FNRPE0911843070E]The current database version 55,000 does not match the software version 55,800. Automatic Up" error.

Symptom

Here is the error when accessing CA store in ACCE:
image-20230406100416-1
Here is excerpt of the error reported in pe_system0.log:
...
2023/03/28 10:12:19.824-0600 RPCHandler WebContainer : 5 [Error] [ABC_CAStore] filenet.eventexporter.rpc.CARPCRepositoryConfiguration::execute() - [FNRPE0911843070E]The current database version 55,000 does not match the software version 55,800. Automatic Upgrade will be triggered.
     ; Exception: java.lang.RuntimeException: [FNRPE0911843070E]The current database version 55,000 does not match the software version 55,800. Automatic Upgrade will be triggered.
    
        at filenet.eventexporter.rpc.BaseRPC.setContext(BaseRPC.java:68)
        at filenet.eventexporter.rpc.CARPC.setContext(CARPC.java:51)
        at filenet.eventexporter.rpc.CARPC.setContext(CARPC.java:45)
        at filenet.eventexporter.rpc.CARPC.setContext(CARPC.java:40)
        at filenet.eventexporter.rpc.CARPCRepositoryConfiguration.getCAConfig(CARPCRepositoryConfiguration.java:245)
        at filenet.eventexporter.rpc.CARPCImpl.getConfiguration(CARPCImpl.java:757)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.ibm.ejs.container.EJSContainer.invokeProceed(EJSContainer.java:5347)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.proceed(InvocationContextImpl.java:652)
        at com.ibm.ws.cdi.ejb.impl.InterceptorChain.proceed(InterceptorChain.java:120)
        at com.ibm.ws.cdi.ejb.impl.EJBCDIInterceptorWrapper.invokeInterceptors(EJBCDIInterceptorWrapper.java:140)
        at com.ibm.ws.cdi.ejb.impl.EJBCDIInterceptorWrapper.aroundInvoke(EJBCDIInterceptorWrapper.java:56)
        at sun.reflect.GeneratedMethodAccessor43.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.ibm.ejs.container.interceptors.InterceptorProxy.invokeInterceptor(InterceptorProxy.java:201)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.proceed(InvocationContextImpl.java:632)
        at filenet.jpe.rpc.common.RequestInterceptor.getMyUser(RequestInterceptor.java:93)
        at sun.reflect.GeneratedMethodAccessor44.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.ibm.ejs.container.interceptors.InterceptorProxy.invokeInterceptor(InterceptorProxy.java:201)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.proceed(InvocationContextImpl.java:632)
        at org.jboss.weld.ejb.AbstractEJBRequestScopeActivationInterceptor.aroundInvoke(AbstractEJBRequestScopeActivationInterceptor.java:64)
        at com.ibm.ws.cdi.ejb.impl.WeldSessionBeanInterceptorWrapper.aroundInvoke(WeldSessionBeanInterceptorWrapper.java:58)
        at sun.reflect.GeneratedMethodAccessor42.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.ibm.ejs.container.interceptors.InterceptorProxy.invokeInterceptor(InterceptorProxy.java:201)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.proceed(InvocationContextImpl.java:632)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.doAroundInterceptor(InvocationContextImpl.java:306)
        at com.ibm.ejs.container.interceptors.InvocationContextImpl.doAroundInvoke(InvocationContextImpl.java:273)
        at com.ibm.ejs.container.EJSContainer.invoke(EJSContainer.java:5239)
        at filenet.vw.server.rpc.carpc.EJSLocal0SLPECARPC_b8739aea.getConfiguration(EJSLocal0SLPECARPC_b8739aea.java)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at filenet.pe.ejb.client.PERPCProxyBase.ejbInvokeNormal(PERPCProxyBase.java:452)
        at filenet.vw.server.rpc.carpc.PECARPCProxy.ejbInvoke(PECARPCProxy.java:52)
        at filenet.pe.ejb.client.PERPCProxyBase.privateInvokeRPC(PERPCProxyBase.java:478)
        at filenet.pe.ejb.client.PERPCProxyBase.access$000(PERPCProxyBase.java:99)
        at filenet.pe.ejb.client.PERPCProxyBase$EJBExecuteAction.run(PERPCProxyBase.java:137)
        at java.security.AccessController.doPrivileged(AccessController.java:739)
        at javax.security.auth.Subject.doAs(Subject.java:570)
        at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:196)
        at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:153)
        at sun.reflect.GeneratedMethodAccessor33.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:81)
        at com.filenet.api.util.UserContext.doAs(UserContext.java:162)
        at filenet.pe.ejb.client.PERPCProxyBase.invokeRPC(PERPCProxyBase.java:524)
        at filenet.vw.server.rpc.BaseCHASession.executeRPC(BaseCHASession.java:166)
        at filenet.vw.server.rpc.carpc.CASession.getConfiguration(CASession.java:202)
        at com.filenet.acce.mediator.process.P8CAMediator.executeGet(P8CAMediator.java:134)
        at com.filenet.acce.mediator.process.P8CAMediator.execute(P8CAMediator.java:115)
        at com.filenet.acce.AccePluginService$1.run(AccePluginService.java:115)
        at java.security.AccessController.doPrivileged(AccessController.java:739)
        at javax.security.auth.Subject.doAs(Subject.java:570)
        at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:196)
        at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:153)
        at sun.reflect.GeneratedMethodAccessor33.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java:81)
        at com.filenet.api.util.UserContext.doAs(UserContext.java:162)
        at com.filenet.acce.AccePluginService.doPrivileged(AccePluginService.java:139)
        at com.filenet.acce.AccePluginService.execute(AccePluginService.java:83)
        at com.ibm.ecm.util.PluginUtil.invokeService(PluginUtil.java:1746)
        at com.ibm.ecm.struts.actions.PluginAction.executeBaseAction(PluginAction.java:139)
        at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(BaseActionHandlerImpl.java:475)
        at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76)
        at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:756)
        at com.ibm.ecm.jaxrs.Actions.handleAction(Actions.java:114)
        at com.ibm.ecm.jaxrs.Actions.handlePostActions(Actions.java:154)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
        at java.lang.reflect.Method.invoke(Method.java:508)
        at com.ibm.ws.jaxrs20.server.LibertyJaxRsServerFactoryBean.performInvocation(LibertyJaxRsServerFactoryBean.java:659)
        at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.performInvocation(LibertyJaxRsInvoker.java:108)
        at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
        at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:174)
        at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:191)
        at com.ibm.ws.jaxrs20.server.LibertyJaxRsInvoker.invoke(LibertyJaxRsInvoker.java:346)
        at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:101)
        at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:73)
        at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:111)
        at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:309)
        at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:136)
        at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:280)
        at com.ibm.ws.jaxrs20.endpoint.AbstractJaxRsWebEndpoint.invoke(AbstractJaxRsWebEndpoint.java:147)
        at com.ibm.websphere.jaxrs.server.IBMRestServlet.handleRequest(IBMRestServlet.java:192)
        at com.ibm.websphere.jaxrs.server.IBMRestServlet.doPost(IBMRestServlet.java:150)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.ibm.websphere.jaxrs.server.IBMRestServlet.service(IBMRestServlet.java:138)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
        at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
        at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)
        at com.ibm.ecm.filters.JAXRSFilter.doFilter(JAXRSFilter.java:42)
        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
        at com.ibm.ecm.filters.ESAPIWafFilter.doFilter(ESAPIWafFilter.java:265)
        at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)
        at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)
        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979)
        at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119)
        at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)
        at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966)
        at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
        at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
        at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
        at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
        at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
        at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
        at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
        at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
        at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
        at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
        at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
        at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
    Caused by: [FNRPE0911843070E]The current database version 55,000 does not match the software version 55,800. Automatic Upgrade will be triggered.
    
        at filenet.eventexporter.ca.main.DataStore.validateStore(DataStore.java:543)
        at filenet.eventexporter.rpc.BaseRPC.setContext(BaseRPC.java:64)
        ... 130 more

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwFPAAY","label":"Case Management-\u003ECase Analyzer"}],"ARM Case Number":"TS012443511","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
06 April 2023

UID

ibm16981845