Troubleshooting
Problem
Administrators who try install or upgrade applications can experience an issue "An internal error occurred attempting to serve the Extension Management request" from the Extension Management user interface. When this error is displayed, applications and content packs cannot be installed by using the Extension Management as the keystore used for public signatures cannot be decoded. This technical note walks users though how to resolve the issue.
Symptom
When the administrator adds an application or content pack file in the extension management tool, the following error displays: An internal error occurred attempting to serve the Extension Management request.
Document Location
Worldwide
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Document Information
Modified date:
25 April 2023
UID
ibm16980767