Troubleshooting
Problem
Administrators who try to restart an application by using the qappmanager utility can receive the following error:
"An error occurred while checking if image [qapp/xxxxxxxxxxxxxxxx] exists in the registry.
Task state found to be [EXCEPTION]."
Task state found to be [EXCEPTION]."
Symptom
When users open the applications in the user interface, they can see errors such as "404 page not found", "Bad Gateway" or the application tab is not in the interface.
The following screen capture shows the Log Source Management app not opening and requesting to be downloaded despite the application IS already installed on the system.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.4.0;and future releases"}]
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Document Information
Modified date:
11 May 2023
UID
ibm16980637