Troubleshooting
Problem
IBM Control Center (ICC) is unable to connect to SFG in Production.
Going to ICC setup for Sterling File Gateway (SFG/B2B) and test the connection, get the error :
" Connection has not been established. "
Symptom
The engine log contains the error:
[HTTP://hostname:port_numer/soap-sync?service=SCCInteropService:<mesa:SterlingControlCenterService xmlns:mesa="http://www.sterlingcommerce.com/mesa">; <mesa:RequestType>OpsCommand</mesa:RequestType><mesa:Command>consolidatedstatus?logInfo=false&threadInfo=false&hostInfo=true&controllerInfo=false&adapterInfo=false</mesa:Command><mesa:RequestSource>XXX.XXX.XXX.XXX</mesa:RequestSource></mesa:SterlingControlCenterService>]
ERROR p2p - com.sun.xml.internal.messaging.saaj.client.p2p.HttpSOAPConnection.post
SAAJ0009: Message send failed [ADAPTER B2B Integrator]
WARN GISUtil - CGIS048E Error getting data from server.
Protocol: HTTP Host Name: hostname Port: Port_number
User ID: Admin Reason: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cx9VAAQ","label":"CONFIGURATION MANAGEMENT"}],"ARM Case Number":"TS012505507","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
23 March 2023
UID
ibm16965722