Extending support of previously announced End of Service (EoS) for selected InfoSphere MDM Standard and Advanced Edition 11.6 feature packs

Effective April 30, 2023, IBM® will no longer provide defect support for selected IBM® InfoSphere® Master Data Management (InfoSphere MDM) Standard Edition and Advanced Edition 11.6 feature packs. 

The following InfoSphere MDM Standard Edition and Advanced Edition feature packs will no longer have defect support:

• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 1 (11.6.0.1)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 2 (11.6.0.2)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 3 (11.6.0.3)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 4 (11.6.0.4)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 5 (11.6.0.5)

The following InfoSphere MDM Standard Edition and Advanced Edition feature packs continue to be fully supported:

• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 6 (11.6.0.6)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 7 (11.6.0.7)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 8 (11.6.0.8)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 9 (11.6.0.9)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 10 (11.6.0.10)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 11 (11.6.0.11)
• IBM InfoSphere Master Data Management Standard and Advanced Edition 11.6 feature pack 11 (11.6.0.12)

Note: IBM InfoSphere Master Data Management Reference Data Management 11.6 feature pack 2 (11.6.0.2) also continues to be fully supported.

As a result, the following options will no longer be available for the identified versions (InfoSphere MDM Standard Edition and Advanced Edition 11.6.0.1 - 11.6.0.5):

· Voice and electronic access support for code-related problems.
· Development analysis of new defects.
· Development of or packaging fixes that are not already available.
· Support for Supporting Programs and third party components.
· Infrastructure that are not included in the software version’s Hardware and Software Requirement page.

Front end support will still be available for the identified versions (InfoSphere MDM Standard Edition and Advanced Edition 11.6.0.1 - 11.6.0.5):

· 7 days, 24-hour support for mission critical emergencies (Severity 1)
· Provided by voice in most countries.
· Provided in English, with the local language accommodated when possible.
· Remote problem analysis and assistance during normal country business hours in your time zone.
· Support for routine, short duration installation and usage questions.
· Response time objective of two hours during prime shift for voice and electronic problem submissions.
· Response objective for critical/emergency problems during off-shift hours is two hours.
· Unlimited number of technical support incidents.
· Access to documentation, technotes and other online product material.
· Access to existing available fixes created before the product's EOS date to correct known defects.

IBM encourages customers running InfoSphere MDM versions that are affected by this change in support to upgrade to the latest available release, InfoSphere MDM Standard and Advanced Edition 12.  For more information about the updated hardware and software requirements, see the InfoSphere MDM 12 system requirements. 

To receive support you need to maintain active Subscription and Support (S&S) for licenses deployed for the software. If you are not current on S&S, please contact us (askCS@us.ibm.com) to discuss reinstatement options.