IBM Support

Additional server for DS8000 AOS Remote Support Access

Notification


Risk classification

Informational

Subcategories for Informational notifications

Product Information & Documentation

Affected Domain

Currently supported DS8000 systems that are using Assist OnSite (AOS) for remote support access

Abstract

IBM has added a third Assist OnSite server aosback.us.ihost.com 

Description

AOS configuration and firewall rules need to be updated to add a third AOS server, aosback.us.ihost.com. The new server is currently operational.

Recommended Action

To enhance remote support redundancy, Customers may reconfigure AOS when convenient.

Customers who restrict outbound TCP port 443 access by destination IP address, should update their firewall rules, to include the "aosback.us.ihost.com" destination IP address.
 
Host Name
IP Address
TCP Port
aoshats.us.ihost.com (existing)
72.15.223.62
443
aosrelay1.us.ihost.com (existing)
72.15.223.60
443
aosback.us.ihost.com (new)
72.15.223.61
443


IBM offers the PFE_FixAOS_Consolidated_v2.0 ICS disk, to perform the necessary changes on DS8000 HMCs. This ICS content is also contained in the PFE_DS8900_CCL_PreCheck_v1.5 ICS for DS8900F, and PFE_CCL_PreCheck_v1.4 for DS8880, which are used prior to performing any onsite or remote code updates.  

Customers may also reconfigure the AOS broker list manually, using the DS8000 WUI "customer" login.  Select "HMC Management" then "Manage AOS".
Add "aosback.us.ihost.com\:443" to the list.  Note: previously sunset "aos.uk.ibm.com" entry can be removed it it exists.
Note: This only applies to HMCs that have Domain Name Servers configured. Customers who prefer their HMCs to not use DNS, will need to install the ICS disk.

The ICS disk does not apply for Customers that are using external AOS "jump" servers. External AOS servers will need to be reconfigured manually, by the server administrator.

Date first published

20 March 2023

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Risk Classification":"Informational","Product":{"code":"SSHGBU","label":"IBM DS8900F"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Risk Classification":"Informational","Product":{"code":"ST5GLJ","label":"DS8880"},"ARM Category":[{"code":"","label":""}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
18 April 2023

UID

ibm16964504

Page Feedback