IBM Support

Known issue in Assist 8.7: MAS users fail to download the knowledge extraction template file in Edge browser when Microsoft Office is not installed

Troubleshooting


Problem

MAS users fail to download the knowledge extraction template file (.xlsx) in Edge browser when Microsoft Office is not installed.

Symptom

In Assist, when the users create a new diagnosis library, they can choose the way of “Document extraction”.  And in “Import document” step, users can download a template file (.xlsx), then fill the date themselves and import to Assist. If users are using Edge browser and no Microsoft Office is installed on their machines, they might see the failure when they try to download the template file.

Document Location

Worldwide

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Document Information

Modified date:
28 March 2023

UID

ibm16963582

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