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Insights Service error when using Watson Assistant in IBM Cognos

Troubleshooting


Problem

Error shown when using Watson Assistant:

Sorry, I encountered a problem with our Insights Service.

Please contact your administrator.

 

Symptom

Check your cognosserver.log:
  
[REST call 248] GET http://hostname:9300/bi/v1/select/smarts_feature?assetTypes=module%7CuploadedFile%7Cpackage%7CdataSet2%7Cdata_asset&defType=elasticDismax&qf=featureKey%5E2.0+featureKeyTokenized%5E1.7+featureKeyLemma%5E1.6+searchableConcepts%5E1.0+featureKeyLC%5E1.0&query=data_item&rows=500&tie=0.3 headers={} setCookies={} body='{\"errors\":[{\"code\":\"SEA-GEN-0001\",\"level\":\"error\",\"description\":\"\",\"more_info\":\"\",\"message\":\"Internal error: \\\"Search not Initialized\\\"\"}]}''"}}'
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.convertToException(BIRestCallContext.java:387) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.buildException(BIRestCallContext.java:330) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.buildResponseObject(BIRestCallContext.java:321) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.access$300(BIRestCallContext.java:62) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext$1.run(BIRestCallContext.java:174) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.executeCall(BIRestCallContext.java:198) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.executeCall(BIRestCallContext.java:140) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.executeCall(BIRestCallContext.java:136) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.rest.client.BIRestCallContext.get(BIRestCallContext.java:204) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.core.rest.client.RestClient.getAsync(RestClient.java:796) ~[ibm-smarts-core-rest-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.core.rest.client.RestClient.getAsync(RestClient.java:789) ~[ibm-smarts-core-rest-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.impl.insights.CaInsightsClient.semanticSearchWithNluAsync(CaInsightsClient.java:154) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.ca.core.impl.insights.CaInsightsClient.semanticSearchNlu(CaInsightsClient.java:160) ~[ibm-smarts-smarts-ca-core-11.2.2-2202030457.jar:11.2.2-2202030457]
    at com.ibm.smarts.conversation.rs.provider.ConversationCaProvider.findSemanticResults(ConversationCaProvider.java:644) ~[smarts-conversation.war:?]
    ... 113 more

2023-03-05T21:55:14.025-0800    ERROR    com.ibm.bi.platform.commons.web.BIResponseWrapper    [Default Executor-thread-45878]    jh9884vdMjswsdj9w2CjdhGsjjhh48l9s29CCjGM        jh9884vdMjswsdj9w2CjdhGsjjhh48l9s29CCjGM    NA    0.0.0.0    61105    LoginUser-149614924    NA    /v1/indices/    search    7036    HttpServletResponseCode for /search/v1/indices/ is in error: 503
2023-03-05T21:55:14.025-0800    INFO    startup.Audit.RTUsage.CM    [CM.IndexSynchronization]                NA                                    <parameters><item name="msgText"><![CDATA[The request to http://hostname:9300/bi/v1/indices/ failed: 503 - Service Unavailable. Will retry again in 30 sec.]]></item><item name="msgLocation"><![CDATA[com.cognos.cm.connectors.rest.search.GetIndexSchemaResponseProcessor.processStatusCodes]]></item></parameters>    Success            
2023-03-05T21:55:14.525-0800    INFO    startup.Audit.RTUsage.cms.CM    [Thread-40]    IndexSynchronization_REQ            NA    0.0.0.0    9300        IndexSynchronization_SESS    IndexSynchronization_REQ__    CM    7036        <parameters><item name="msgText"><![CDATA[The request to http://hostname:9300/bi/v1/indices/ failed: 503 - Service Unavailable. Will retry again in 30 sec.]]></item><item name="msgLocation"><![CDATA[com.cognos.cm.connectors.rest.search.GetIndexSchemaResponseProcessor.processStatusCodes]]></item></parameters>    Success

Document Location

Worldwide

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Document Information

Modified date:
15 January 2026

UID

ibm16960465

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