IBM Support

Maximo Anywhere - Cannot issue and return items

Troubleshooting


Problem

Receive error: "BMXAA0029E - You are not authorized to perform this action for this record. Contact your system administrator to request changes to your authorization."

Symptom

STEPS:

1 Go to Users app

Create a user

Enter a password

Enter a default insert site

Go to Groups tab

Add ANYWHERE_ISSUES_RETURNS security group

2 Go to Security Groups application and create a group

Go to Sites tab, enter a site

Go to Applications tab

Filter for Inventory application

Grant Read and Save access

Grant Add/Modify Reservations option

Grant Current Balance option

3 Filter for Inventory Usage application

Grant New Inventory Usage, Read, Save Transaction access

Grant the following signature options:

  • Issue and Return
  • New Inventory Usage options
  • Select Items
  • Select Items for Return
  • Select Reserved Items
  • Change status to Complete

Save the record

Filter for Work Order Tracking application

Grant read only access

Go to Storerooms tab

Enter a site and storeroom

Go to Labor tab

Select Authorize Group for their own labor checkbox

Save the record

4 Log out of Maximo (Desktop)

5 Log in to Maximo Issues Returns application on a mobile device

Site is populated by default

Enter a storeroom

Click Issue Additional Items button

Enter an item

Click Search

Populate Issue To field

Enter a work order

Enter issue quantity

Click Complete

RESULTS: Receive error: "BMXAA0029E - You are not authorized to perform this action for this record. Contact your system administrator to request changes to your authorization."

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"ARM Category":[{"code":"a8m3p000000Go1VAAS","label":"Mobility-\u003EApplication"}],"ARM Case Number":"TS012249811","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.4"}]

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Document Information

Modified date:
02 March 2023

UID

ibm16958430