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APM v8

Troubleshooting (APM)

Installation of the i5/OS agent gives a CPF3D96 error message.
Problem: A CPF3D96 error is seen when restoring a Licensed Program 5724C04 on the AS/400 using V7R2 with a *SAVF QGPL/L5724C04.
https://www.ibm.com/support/pages/node/6598483.

IBM App Connect Enterprise Tracing Support.
Abstract: The document describes how to install and enable IBM App Connect Enterprise tracing on your IBM App Connect Enterprise hosts.
https://www.ibm.com/support/pages/node/6483297

IBM MQ Tracing Support (IBM-MQ-TRACING-USER-EXITS).
Abstract: The document describes how to install and enable IBM MQ tracing on your IBM MQ hosts, the tracing data can be sent to Instana or Jaeger depending on the configurations. The current version of IBM MQ Tracing user exits is 2022.3.4. The version information can be found in the configuration file of IBM MQ Tracing user exits.
https://www.ibm.com/support/pages/node/6484595

APM 8.1.4 agent installation fails on RHEL8.
Question: How to install successfully an Application Performance Management (APM) v8 agent on Red Hat Enterprise Linux (RHEL) version 8?.
https://www.ibm.com/support/pages/node/6984395

IBM Application Performance Management 8.1.4.0 Interim Fix 18: 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-IF0018 Readme.
Abstract: Readme file for Synthetic Playback Agent for IBM Cloud Application Performance Management 8.1.4.0 Interim Fix 18
Product Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-IF0018
Fix ID: 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-IF0018?.
https://www.ibm.com/support/pages/node/6965798

Download - New releases - Technotes (APM)

IJ41129: APM 8.1.4 - WINDOWS WEBLOGIC AGENT - AGGREGATED TT DATA NOT AVAILABLE IN APPLICATION (SCOPED IN WINDOWS 2012 R2)
Problem Description: The weblogic agent uses the toolkit to support transaction tracking. And the toolkit use the TTAPI to send tt event to TFE part.
However, specifically on windows 2012 r2 platform, that TTAPI can not send data to TFE part, which lead the aggregated TT data not available in application.
https://www.ibm.com/support/pages/apar/IJ41129.

IJ41129: APM 8.1.4 - WINDOWS WEBLOGIC AGENT - AGGREGATED TT DATA NOT AVAILABLE IN APPLICATION (SCOPED IN WINDOWS 2012 R2)
Problem Description: The weblogic agent uses the toolkit to support transaction tracking. And the toolkit use the TTAPI to send tt event to TFE part.
However, specifically on windows 2012 r2 platform, that TTAPI can not send data to TFE part, which lead the aggregated TT data not available in application.
https://www.ibm.com/support/pages/apar/IJ41129.

8.1.4.0-IBM-APM-CORE-FRAMEWORK-IF0025.
Abstract: Readme file for: IBM Application Performance Management 8.1.4.0 Core Framework IF25 (8.1.4.0-IBM-APM-CORE-FRAMEWORK-IF0025) Updates Name/Fix ID: 8.1.4.0-IBM-APM-CORE-FRAMEWORK-IF0025
This Core Framework patch works with both APM and CP4MCM This Core Framework supports RHEL 9.0 Operating System.
https://www.ibm.com/support/pages/node/6962739.

IBM Application Performance Management 8.1.4.0 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-IF0016 Readme file.
Abstract: Readme file for Synthetic Playback Agent for IBM Cloud Application Performance Management 8.1.4.0 Interim Fix 16.
IBM Application Performance Management 8.1.4.0 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-IF0017 Readme file.
Abstract: Readme file for Synthetic Playback Agent for IBM Cloud Application Performance Management 8.1.4.0 Interim Fix 17.
https://www.ibm.com/support/pages/node/6847849.

.ibm.com/support/pages/node/6569903" target="_blank">https://www.ibm.com/support/pages/node/6569903.

IJ35109: APM 8.1 SYNTHETIC AGENT (SN) DOES NOT SUPPORT CUSTOM FIREFOX PROFILE
Abstract: APM 8.1.4 Synthetic agent (SN) does not support the use of custom Firefox profile; a custom Firefox profile is needed, for example, when you need to playback Selenium script against a web
server which uses/needs a custom digital certificate. Importing certificate is one use case for custom Firefox profile.
https://www.ibm.com/support/pages/apar/IJ35109.

Security Bulletin: Multiple Vulnerabilities of Guava Google Core Libraries have affected APM Synthetic Playback Agent
Summary:APM Synthetic Playback Agent is vulnerable to Google Guava CVE-2020-8908 and CVE-2018-10237. The fix includes Google Guava upgraded to guava-30.0-jre.
https://www.ibm.com/support/pages/node/6984715.

Change History of Monitoring Agent for DataPower
Abstract: Change History of Monitoring Agent for DataPower
https://www.ibm.com/support/pages/node/879277.

Security Bulletins (APM)

Security Bulletin: Multiple Vulnerabilities of Guava Google Core Libraries have affected APM Synthetic Playback Agent.
Summary: APM Synthetic Playback Agent is vulnerable to Google Guava CVE-2020-8908 and CVE-2018-10237. The fix includes Google Guava upgraded to guava-30.0-jre.
https://www.ibm.com/support/pages/node/6984715.

Security Bulletin: Multiple vulnerabilities of Mozilla Firefox (less than Firefox 102.8ESR) have affected APM Synthetic Playback Agent.
Summary:APM Synthetic Playback Agent is vulnerable to Firefox ESR CVE-2023-25730, CVE-2023-25729, CVE-2023-25742, CVE-2023-25734, CVE-2023-25738, CVE-2023-25728.
Firefox ESR is used by APM Synthetic Playback Agent for running the selenium scripts. The fix includes support for Firefox 102.8 ESR.
https://www.ibm.com/support/pages/node/6984717.

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ICP - ICAM - CP4MCM -ITCAM for xx - ICABI

Troubleshooting (ICP - ICAM - CP4MCM)

Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics Installed WebSphere Application Server traditional is vulnerable to a remote code execution vulnerability.
Summary: The security issue described in CVE-2023-23477 has been identified in the WebSphere Application Server traditional included as part of IBM Tivoli Composite Application Manager for Application Diagnostics
https://www.ibm.com/support/pages/node/6954391.

Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics Installed WebSphere Application
Server is vulnerable to cross-site scripting in the Admin Console (CVE-2023-26283.
Summary: You may see issues after upgrading the IBM Cloud Private or after refreshing the hel)m certificates.
https://www.ibm.com/support/pages/node/6840023

IBM Cloud App Management software: ICABI_1.1.7.6 .
Summary: The security issue described in CVE-2023-26283 has been identified in the WebSphere Application Server included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/6985651

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[End of support (EOS) products and versions Content].

The most important piece of information is contained in this note:
Note 5737-K99: Replacement product is IBM Cloud Pak for Multicloud Management (5737-K99). There is a replacement ratio in place - 1:1 for IBM Cloud App Management Advanced (5737-H64) or IBM Cloud Application Performance Management Advanced Private (5725-V20), and 16:1 for IBM Cloud App Management Base (5737-H64) or IBM Cloud Application Performance Management Base Private (5725-U05).
It is recommended to contact your IBM representative for migration options to IBM Observability by Instana® (5737-N85).
https://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS921-074
  https://www.ibm.com/support/pages/node/1205206
  https://www.ibm.com/support/pages/node/6198432
 

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[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]

Java Expired Certificates.
As of 06 June 2021, you can find that you are no longer able to launch the Tivoli Enterprise Portal console.
It is a result of some expired certificates within the set of classes files used to launch the Tivoli Enterprise Portal console.
We have an automated process that can be used to resign the certificates for you; it requires only a zip/tar of the current set of classes files used. One caveat to note is that, if application supports are installed to the TEPS, you can experience this issue again; and we then need to resign all of the classes files again, by using the automated process. In order for us to resign your JAR file, we require a .zip or .tar of all of the *.jar AND .zip files in the classes directory on your Tivoli Enterprise Portal server host.
Follow these steps to create an archive named 'classes.tar' or 'classes.zip' and send it to support to process the resigning of the JAR file.
Go to the following location on your Tivoli Enterprise Portal Server
(1) UNIX/Linux
InstallDirectory/Architecture/cw/classes
Windows
%CANDLE_HOME%\CNB\classes
(2) Run the following command or use a GUI tool to create a tar or zip file containing all the *.jar and *.zip files only found in the classes directory...
tar cvf /tmp/classes.tar *.jar *.zip
(3) Open a new case to the IBM Tivoli Monitoring Support team requesting for a re-sign of your current files.
Upload the resulting archive file to Ecurep as-is (do not gzip or compress it further).
(4) Please use the following steps to implement the resigned files
(5) Unpack the zip/tar file with the resigned jar files into the classes directory
For UNIX/Linux
InstallDirectory>/Architecture/cw/classes
tar -xvf resigned.tar /opt/IBM/ITM/lx8266/cw/classes
For Windows
%CANDLE_HOME%\CNB\classes
— there is no need to restart the TEPS for this step
(6) Ensure that you clear the cache of the browser or Java Webstart client at the end users to ensure the latest resigned jar files are downloaded and used by the TEP clients. The next time you start the TEP console application the resigned jars will be used to launch the console See: https://www.ibm.com/mysupport/s/question/0D50z00005phlxL/how-can-i-clear-my-java-cache-on-my-tep-client-without-using-the-gui?language=en_US
see also for details: Tivoli Enterprise Portal (TEP) client jar file certificates expires November 1, 2018.
https://www.ibm.com/support/pages/tivoli-enterprise-portal-tep-client-jar-file-certificates-expires-november-1-2018

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[Preparing customer firewalls and proxies for the upcoming infrastructure changes]

New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.

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[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]

Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.

Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.

A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.

Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems will end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".

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[ITM Support Chatbot section]

Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.

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