Troubleshooting
Problem
Events containing Hebrew characters are not always parsing correctly. This article helps you resolve the issue.
Symptom
If the payload contains values in the Hebrew language, for example, if the data is stored in a CSV format. We can see the Event_Type and Error_Text values contain Hebrew characters, which are not parsed correctly, but showing as unknown characters "????".
Date, System, Event_type, Index, Error_Text
12/1/2023 10:30, plato_elm_arx.nsf, שנבג, FN020200000003296271, שנבגקכעיןחלךצמםפ
QRadar Log Activity:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"TS011765161","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
22 March 2023
UID
ibm16956862