Troubleshooting
Problem
A user or administrator cannot connect to the IBM MaaS360 Email Access Gateway (EAG) on the configured IP address and port through a browser or other means.
Symptom
Browsers indicate that the server unexpectedly closed the connection.
An example of Google Chrome's error:
An example of Mozilla Firefox's error:
The output when testing with OpenSSL by using 'openssl s_client -connect ip:port' from a shell environment:
openssl s_client -connect 10.2.1.113:443
CONNECTED(00000003)
write:errno=0
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 0 bytes and written 283 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---
CONNECTED(00000003)
write:errno=0
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 0 bytes and written 283 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---
Document Location
Worldwide
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Document Information
Modified date:
21 February 2023
UID
ibm16954935