Troubleshooting
Problem
When QRadar is trying to poll events from a remote windows host within a NAT network.
The following error codes can be seen in the WinCollect log:
Error code 0x0574: The target account name is incorrect.
Error code 0x0040: The specified network name is no longer available.
Error code 0x0040: The specified network name is no longer available.
Error code 0x0043: The network name cannot be found
In some cases, if a NAT network exists between the WinCollect agent and the QRadar event collector (EC) or console, the events don't reach QRadar.
Symptom
- The WinCollect agent does not get the required events from the remote devices
- QRadar cannot push a new configuration to the WinCollect agent.
- Remote polling issues (when the WinCollect host is in a NAT'ed network)
- There can be several RPC-related issues for example: error code 1722
- Polling across a domain and permissions
Document Location
Worldwide
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Document Information
Modified date:
21 February 2023
UID
ibm16954417