Question & Answer
Support always request get_logs for cases to analyze the issue. Logs, MustGather, are requested for accurate solutions. In some cases, the issue or error is already in public documents, and support can provide the useful public documents to customers. In some other cases, support can arrange a Cisco WebEx® meeting and work with customers to execute some workaround to fix the issue or error.
The get_logs provide support team a basic idea about the customers QRadar environment: the QRadar software version, how many appliances in the deployment, what are the appliances, and much more valuable information. Support has tools to analysis the get logs, which help track down the exact root cause of the issue or error. Once the root cause of problem is identified, proper and quality support can be provided to customers. Having the logs, provides customers a quicker solution.
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31 July 2023