IBM Support

After an upgrade of Cognos Analytics, none of the Planning Analytics components can log in anymore with CAM security: blank page or HTTP 404 error

Troubleshooting


Problem

After IBM Cognos Analytics was upgraded, the IBM Planning Analytics components cannot connect to CAM security anymore.
The web browser shows either a blank page or an HTTP 404 error (page not found)

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m3p000000LQtUAAW","label":"Planning Analytics"},{"code":"a8m50000000KzJ4AAK","label":"Planning Analytics-\u003EPlanning Analytics For Microsoft Excel"},{"code":"a8m50000000KzIzAAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace"},{"code":"a8m50000000KzIkAAK","label":"Planning Analytics-\u003ESecurity"},{"code":"a8m3p000000PC9LAAW","label":"Planning Analytics-\u003EServer Data Tier"},{"code":"a8m3p000000PC7XAAW","label":"Planning Analytics-\u003EWeb PASS Contributor Application"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm16951943