Troubleshooting
Problem
When closing an incident in IBM Resilient, the IBM QRadar offense that is associated with the IBM Resilient incident is not completed.
Symptom
When closing an incident in IBM Resilient, the action status from within the IBM Resilient UI might show that the action is "Pending".
When checking the logs within the container that runs the IBM Resilient/QRadar application (What information is required when engaging support for IBM QRadar/Resilient application problems?) The app.log shows that closing reasons are missing from IBM QRadar:
127.0.0.1 [APP_ID/1101][NOT:0000006000][INFO] Closing reasons missing from QRadar: [Unresolved]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001gyGAAQ","label":"Integrations-\u003EQRadar app"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
20 March 2023
UID
ibm16909479