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Abstract
SANnav Call Home Emails
Content
SANnav support call home to IBM Support, such that a problem record can be created at IBM automatically for significant error events on SAN devices being managed. Only the email method is supported.
When configuring email call home to IBM Support, please use one of the following email addresses, depending on country or region of installation:
- callhome1@ecurep.ibm.com : USA, Canada, Latin America and Caribbean Islands
- callhome0@ecurep.ibm.com : all other countries/regions
Follow the instructions in the SANnav user guide for email call home and specify the appropriate IBM email address or use the IBM SAN b-type Call Home basic configuration steps with SANnav
Note: The following events do not require expedited intervention by IBM Support, and are therefore not supported for call home. Please modify your event filter(s) to exclude them:
reason code | FRU-code / event type | Description |
N/A | Ethernet Event | Management application unable to reach switch |
1009 | MS-1009 | Error in Registered Link Incident Record (RLR) |
1428 | FW-1428 | Missing Power Supply |
1436 | FW-1436 | Marginal Port |
1437 | FW-1437 | Faulty Port |
1438 | FW-1438 | Faulty or Missing SFPs |
Related Information
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Product Synonym
SANnav
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Document Information
Modified date:
15 October 2026
UID
ssg1S1003479