Preventive Service Planning
Abstract
How to obtain support for the IBM Subsystem Device Driver (SDD) with IBM Disk Storage Systems or IBM Storage Virtualization software.
Content
For Enterprise Storage Server / DS6000 / DS8000 users:
For Virtualization Family products users (SAN Volume Controller, SVC for XIV, Storwize V7000, Storwize V7000 Unified, Storwize V7000 File Module)
Note that there may be new devices or software that provide support for SDD, use the above guidelines to obtain service for the specific product in question. Not every device is supported on every host, see the Support Matrix for Subsystem Device Driver page for details.
- PD/PSI and Defect support are provided via the 2105/1750/2107/2421/2422/2423/2424 warranty or maintenance agreement
- For defect support in the US and Canada:
- Call 1-800 IBM-SERV and select
- "All other products and solutions supported by IBM" (option 2), then
- Hardware (option 1)
- Enter your 4 digit Machine Type
- Tell the IBM call agent that you are having a problem with the Subsystem Device Driver, on the applicable hardware device (2105/1750/2107/2421/2422/2423/2424)
- Call 1-800 IBM-SERV and select
- For "How-to" support (a SupportLine contract for the Disk / Tape product group is required), in the US and Canada:
- Call 1-800 IBM-SERV and select
- "All other products and solutions supported by IBM" (option 2), then
- Software (option 2), then
- Open new service request (option 1)
- Tell the IBM call agent that you have a question about the Subsystem Device Driver, on the applicable hardware device (2105/1750/2107/2421/2422/2423/2424)
- Call 1-800 IBM-SERV and select
- For voice support in other geographies, refer to http://www.ibm.com/planetwide/, select the country to find sales and technical support phone numbers for that country. Call the appropriate number and ask for help with the Subsystem Device Driver, on the applicable hardware device (2105/1750/2107/2421/2422/2423/2424)
For Virtualization Family products users (SAN Volume Controller, SVC for XIV, Storwize V7000, Storwize V7000 Unified, Storwize V7000 File Module)
- PD/PSI, Defect & "How-to" voice support for SDD is provided at no additional charge for the first year as part of Software Maintenance for the Virtualization Family Product software (SAN Volume Controller and Storwize V7000); renewal is required for subsequent years.
- For voice support in the US and Canada, call 1-800 IBM-SERV, select
- "All other products and solutions supported by IBM" (option 2), then
- Software (option 2), then
- Open new service request (option 1)
- If asked for an operating system, say "Storage"
- Ask for help on the Subsystem Device Driver with the specific Virtualization Family software product(s) you are using. You will need to provide the customer number used to order the Virtualization Family product you are using with SDD.
- For voice support in other geographies, refer to http://www.ibm.com/planetwide/, select the country to find sales and technical support phone numbers for that country. Call the appropriate number and ask for help on the Subsystem Device Driver with the specific Virtualization Family software product(s) you are using.
Note that there may be new devices or software that provide support for SDD, use the above guidelines to obtain service for the specific product in question. Not every device is supported on every host, see the Support Matrix for Subsystem Device Driver page for details.
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Product Synonym
SDD
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Document Information
Modified date:
28 March 2023
UID
ssg1S1003148