IBM Support

Support Statement for the Spectrum Virtualize Family of Products and Related Software

Preventive Service Planning


Abstract

This document provides information on the IBM Spectrum Virtualize Family and related software, Customer Service & Support, Software Product Delivery Definitions, Software Upgrade Program information, Maintenance Information, a Support Matrix and IBM's Software Support Life Cycle Policy.

Content

Please go to http://www.ibm.com/software/support/lifecycle/ to find out about the end of support date for your product.

The information in this document pertains to the following software products, which will be referred to as "Spectrum Virtualize Family software" in this document:

  • IBM Storwize V3x00
  • IBM Storwize V5x00
  • IBM Storwize V7000
  • IBM Storwize V7000 Unified
  • IBM SAN Volume Controller
  • IBM FlashSystem 5x00
  • IBM FlashSystem 7200
  • IBM FlashSystem 9x00
  • IBM FlashSystem V9000
  • IBM Spectrum Virtualize as Software
  • IBM Spectrum Virtualize for Public Cloud

Customer Service & Support
The primary goal of the Spectrum Virtualize Family software Customer Service & Support process is to offer superior support and service levels to customers through regular transitions from current versions or releases of Spectrum Virtualize Family software products to new deliveries of those products. These deliveries come in the form of new Spectrum Virtualize Family software versions/releases. The Spectrum Virtualize Family software products adhere to the IBM Software Support Life Cycle Policy (see below) for International Program License Agreement (IPLA) products. It should be noted that, on the Storwize V3x00 products, the Spectrum Virtualize software is License Machine Code and treated as firmware.

Product Delivery Definitions
Product deliveries are categorised according to a Version.Release.Modification (V.R.M) format. A new product "Version" typically would indicate that the designated delivery would have significant new code, features or functions. A new product "Release" may indicate a new update of the same product Version, and may typically include changes to existing functions and features, or may include new minor product features. These new features would customarily be smaller in scope than those provided in a new "Version" product delivery.

A new product delivery "Modification" would typically consist of minor upgrades to some of the current product functions and features. A Modification may consist of defect fixes, with no new function additions.

Upgrades
Spectrum Virtualize Family software intends to provide appropriate methodology for software transition (e.g., migration or upgrade paths) to the new product deliveries from all currently supported product deliveries. The objective is for customers to be able to concurrently upgrade from their current code level to the most recent code level in one step. However, it might be necessary for the customer to upgrade to an intermediate code level and then upgrade to the most recent code level, depending on the original level of Spectrum Virtualize Family software from which they are starting.

Supported upgrade paths can be determined by consulting the Concurrent Compatibility and Code Cross Reference pages listed below:

Maintenance
The Spectrum Virtualize Family software customer support objectives are to fix reported defects in the most current level of the product, and in prior supported levels where feasible. Fixes for less severe defects may be deferred to the next product release if it is not feasible to fix them in the current level of code. While the Spectrum Virtualize Family software Support team will evaluate all problems and issues on currently supported software (i.e., offer Level 2 support) the customer may be required to install the most current maintenance level to receive defect fix support.

If a supported Spectrum Virtualize Family software V.R.M is running with operating systems, storage controllers, or other SAN fabric elements that are no longer generally supported, Spectrum Virtualize Family software Support may be limited to defects that can be duplicated on fully supported configuration environments.

Voice support is available for Spectrum Virtualize Family software products by calling your country support phone number.

Support Status
When an "End of Service" date has been announced for a product release, it will be updated here and in the Software Support Lifecycle page www.ibm.com/software/support/systemsstorage/lifecycle/ for Storage Software.

Key:
VRM = Version Release Modification
EOS = End of Service

Spectrum Virtualize software:
VRM
Life Cycle Policy
EOS Date
EOS Announcement Letter Number
8.4.x
Standard
8.3.x
8.2.x
8.1.x
December 31, 2020
919-138
7.8.x
7.7.x
September 30, 2019  1
918-047
7.6.x
April 30, 2019
917-149
7.5.0
December 30, 2018
917-149
7.4.0
April 27, 2018
917-045
7.3.0
September 29, 2017
916-149
7.2.0
April 28, 2017
916-090
7.1.0
April 28, 2017
916-090
6.4.0
September 30, 2015
914-182
6.3.0
April 30, 2015
914-056
6.2.0
September 30, 2014
913-179
6.1.0
April 30, 2014
913-068
5.1.0
April 30, 2014
913-012
4.3.1
April 30, 2012
911-055
4.3.0
4.2.x
September 30, 2010
909-176
4.1.x
September 30, 2009
908-183
3.1.x
April 24, 2009
907-185
2.1.x
April 25, 2008
907-064
1.2.x
April 27, 2007
905-206
1.1.x
September 29, 2006

1 Exception: V7000 Gen1 with compressed volumes

   

Storwize V7000 Unified File Module software:
VRM
Life Cycle Policy
EOS Date
EOS Announcement Letter Number
1.6.0
Standard
1.5.0
September 29, 2017 916-149
1.4.0
June 30,2015
915-020
1.3.0
April 30, 2015
914-056

   

For information about which VRM is supported by a particular model of hardware enclosure please consult the following Hardware Interoperability Matrices:

   

Install packages for Spectrum Virtualize family software can be obtained via the following support sites:

   

IBM Software Support Life Cycle Policy
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported. Full details are available from www.ibm.com/software/support/lifecycle

   

   

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Document Information

Modified date:
19 November 2020

UID

ssg1S1002280