Troubleshooting
Problem
With support for Java 6 scheduled to end starting 2018, these PTFs allow ESA to use Java 8 instead.
Resolving The Problem
For V7R1 and V7R2 systems, Java 6 32-bit and 64 bit (JV1 option 11 and JV1 option 12) are used By Electronic Service Agent (ESA) by default.
With support for Java 6 scheduled to end starting 2018, these PTFs allow to change ESA to use
Java 8 32-bit and 64 bit (JV1 option 16 and JV1 option 17) instead.
V7R3 systems already use Java 8 32-bit and 64-bit by default.
Note: Java 8 32-bit and 64 bit (JV1 option 16 and JV1 option 17) are required to be on system prior to apply the PTFs. Pre/co requisite PTFs might be downloaded. Assure to apply them also.
Information about how to obtain the options could be found at following document:
Support of Java Development Kit (JDK) 8.0 on the IBM i OS
Disable/enable ESA is recommended after PTFs application. Then force collection.
NOTE: It's better to review the Recommended Fixes document for each release, to get latest ones.
From APAR SE68303
For V7R1 systems:
For V7R2 systems:
Note: Pre/co requisite PTFs may be downloaded and also need to be applied.
After install Java products or PTFs, we recommend to recreate the service configuration for ECS/ESA. Information could be found at Configuration Instructions for Electronic Customer Support (ECS), Electronic Service Agent (ESA) and PM Agent for V5R4 and Higher releases document.
With support for Java 6 scheduled to end starting 2018, these PTFs allow to change ESA to use
Java 8 32-bit and 64 bit (JV1 option 16 and JV1 option 17) instead.
V7R3 systems already use Java 8 32-bit and 64-bit by default.
Note: Java 8 32-bit and 64 bit (JV1 option 16 and JV1 option 17) are required to be on system prior to apply the PTFs. Pre/co requisite PTFs might be downloaded. Assure to apply them also.
Information about how to obtain the options could be found at following document:
Support of Java Development Kit (JDK) 8.0 on the IBM i OS
Disable/enable ESA is recommended after PTFs application. Then force collection.
NOTE: It's better to review the Recommended Fixes document for each release, to get latest ones.
From APAR SE68303
For V7R1 systems:
| Fix / Release (Link to PTF Cover Letter) |
Licensed Program Product |
| SI66448 | 5770SS1 |
For V7R2 systems:
| Fix / Release (Link to PTF Cover Letter) |
Licensed Program Product |
| SI66129 | 5770SS1 |
Note: Pre/co requisite PTFs may be downloaded and also need to be applied.
After install Java products or PTFs, we recommend to recreate the service configuration for ECS/ESA. Information could be found at Configuration Instructions for Electronic Customer Support (ECS), Electronic Service Agent (ESA) and PM Agent for V5R4 and Higher releases document.
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Document Information
Modified date:
17 September 2020
UID
nas8N1022472