MustGather: Temporary Storage growth in *PROCESS bucket 2

Diagnosing The Problem

Normally, the SYSTMPSTG view and output from the RMTSTG Advanced Analysis command show *PROCESS (bucket 2) with a size of zero. If bucket 2 is found to have a non-zero value, this usually indicates a temporary storage leak by one or more jobs that ended without freeing all of the temporary storage.

Step 1: Collect RMTSTG leak data

• Run IBM i command STRSST and sign into System Service Tools
  Select Option 1 - Start a service tool, and press the Enter key
  Select Option 4 - Display/Alter/Dump, and press the Enter key
  Option 2 - Dump to printer, and press the Enter key
  Select Option 2 - Licensed Internal Code (LIC) data, and press the Enter key
  Select Option 14 - Advanced analysis, and press the Enter key
  Under Option, type 1, and type RMTSTG on the blank Command line and press the Enter key
  On the Options screen, type -L and press the Enter key
  On the Dump Title screen, change Through page to 99999999 and press the Enter key

Step 2: Collect the associated Licensed Internal Code log entries

• Run IBM i command STRSST and sign into System Service Tools
  Select Option 1 - Start a service tool, and press the Enter key
  Select Option 5 - Licensed Internal Code log and press the Enter key
  Select Option 2 - Dump entries to printer and press the Enter key
  Type the following options and then press the Enter key:
  • Dump option . . . 3      
                             
    Entry ID:                
      Starting  . . . 00000000
      Ending  . . . . FFFFFFFF
                             
    Entry type:              
      Major code  . . 1700   
      Minor code  . . 0000    
                             
    Starting:                
      Date  . . . . . 00/00/00
      Time  . . . . . 00:00:00
    Ending:                  
      Date  . . . . . 00/00/00
      Time  . . . . . 00:00:00
  Press F3 to return to the Licensed Internal Code Log menu
  Select option 7 to Display the status of the Licensed Internal Code log and press the Enter key
  Use F5 to refresh until number of dump requests is zero
  After the dump completes you can exit SST

Step 3: Collect PTF listing:

• DSPPTF OUTPUT(*PRINT)

Step 4: Send the data to the IBM i Global Support Center for review

• Use WRKJOB OPTION(*SPLF) to locate the three spooled files created by the above steps
  See document N1019224 - MustGather: Instructions for Sending Data to IBM i Support