Troubleshooting
Problem
An upgrade to QRadar Network Packet Capture (NPCAP) counterflow times out and fails because server unreliability prevents streaming of the necessary files.
Symptom
The installation hangs for over 15 minutes or reports errors similar to the following:
2:vim-filesystem-7.4.629-8.e17_9.x86_64: [Errno 256] No more mirrors to try.
subscription-manager-rhsm-1.24.48-1.e17_9.x86_64: [Errno 256] No more mirrors to try.
kernel-3.10.0-1160.45.1.e17.x86_64: [Errno 256] No more mirrors to try.
2:microcode_ctl-2.1-73.11.e17_9.x86_64: [Errno 256] No more mirrors to try.
redhat-release-server-7.9-6.e17_9.x86_64: [Errno 256] No more mirrors to try.
System upgrade failed: Command '['chroot', '/upgrade', 'yum', 'y', 'nogpg', 'disablerepo=*', '-enablerepo-upgrade', 'upgr
ade']' returned non-zeri exit status 1
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.4.2"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMT8P","label":"IBM QRadar Network Packet Capture Appliance"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
25 April 2023
UID
ibm16857697