IBM Support

Restoring the Electronic Service Agent Menu Objects

Troubleshooting


Problem

Service Agent Menu is found missing when use the command GO SERVICE
CPF9801 *service in *libl not found                                   
CPF6AC7 Menu &1 in library &2 not displayed.  
This document describes how to restore the IBM Electronic Service Agent menu objects that reside in QSYS if they have been deleted.
  

Resolving The Problem

The IBM Electronic Service Agent menu objects reside on Standard set CD B_GROUPx_01. Below is the list of Electronic Service Agent menu objects residing in QSYS that must be restored if they have been deleted.

Note: The recommended method for removing 5798RZG at V5R4M0 is to run the DLTLIB QSVCDRCTR command.
 
Object Type File Label ID Save Library
SERVICE *MENU Q5770SS1/Q71000yy/Q00/Q07 QSYS
SERVICECE *MENU Q5770SS1/Q71000yy/Q00/Q07 QSYS

The RSTOBJ commands are as follows:

For R710, load B_GROUPx_01 DVD; then use the following commands:

RSTOBJ OBJ(SERVICE) OBJTYPE(*MENU) SAVLIB(QSYS) DEV(OPTxx) OPTFILE('/Q5770SS1/Q7100024/Q00/Q07')

RSTOBJ OBJ(SERVICECE) OBJTYPE(*MENU) SAVLIB(QSYS) DEV(OPTxx) OPTFILE('/Q5770SS1/Q7100024/Q00/Q07')

where OPTxx is the name of the optical device.

Note: On some CDs, the file can also be Q5770SS1/Q71010yy/Q00/Q07, Q5770SS1/Q71020yy/Q00/Q07, Q5770SS1/Q71030yy/Q00/Q07, or Q5770SS1/Q71040yy/Q00/Q07.

For R720 and R730, load B_GROUPx_01 DVD; then use the following commands:

RSTOBJ OBJ(SERVICE) OBJTYPE(*MENU) SAVLIB(QSYS) DEV(OPTxx) OPTFILE('/Q5770SS1/Q7200024/Q00/Q07')

RSTOBJ OBJ(SERVICECE) OBJTYPE(*MENU) SAVLIB(QSYS) DEV(OPTxx) OPTFILE('/Q5770SS1/Q7200024/Q00/Q07')

where OPTxx is the name of the optical device.

After the objects have been restored, you should run the following commands to change the object owner to QSRVAGT:

CHGOBJOWN OBJ(QSYS/SERVICE) OBJTYPE(*MENU) NEWOWN(QSRVAGT) CUROWNAUT(*REVOKE)

CHGOBJOWN OBJ(QSYS/SERVICECE) OBJTYPE(*MENU) NEWOWN(QSRVAGT) CUROWNAUT(*REVOKE)

Use the DSPOBJAUT command to display the authority of each object. Each object should have the following authorities:

DSPOBJAUT OBJ(QSYS/SERVICE) OBJTYPE(*MENU)

DSPOBJAUT OBJ(QSYS/SERVICECE) OBJTYPE(*MENU)

If the information is incorrect, use EDTOBJAUT command
 
User Group Object Authority
*PUBLIC *EXCLUDE
QSRVAGT *ALL
QSRV *USE
QSYS *ALL


Error Message IDs: CPF9801 CPF6AC7

[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.1.0"}]

Historical Number

586429129

Document Information

Modified date:
18 December 2019

UID

nas8N1011788