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QRadar: Apps migration fails due to Unable to communicate with API "certificate signed by unknown authority" error

Troubleshooting


Problem

Apps migration from Console to AppHost fails due to a bad certificates on AppHost. Usually, it fails in stage 4 (Starting apps on Target host) and throws "Unable to communicate with API" and "certificate signed by unknown authority" errors.

Symptom

The following error messages can be found in qradar.log file:
<HOSTNAME> dockerd[22742]: http: TLS handshake error from <IP_ADDRESS>:59066: remote error: tls: bad certificate
<HOSTNAME> dockerd[22742]: http: TLS handshake error from <IP_ADDRESS>:59084: remote error: tls: bad certificate
<HOSTNAME> dockerd[22742]: http: TLS handshake error from <IP_ADDRESS>:59100: remote error: tls: bad certificate
<HOSTNAME> dockerd[22742]: http: TLS handshake error from <IP_ADDRESS>:59102: remote error: tls: bad certificate

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.4.0;and future releases"}]

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Document Information

Modified date:
10 February 2023

UID

ibm16856949